Learn more about our engagement journey

Building on our foundational engagement over the past five years, customers have been able to provide their feedback on our next five year customer promise via webinars, focus groups, online surveys and – when health restrictions permitted – in person at community pop-ups.

Image of a funnel outlining Phase 1: foundational engagement and includes Voice of Customer, Customer perception surveys, customer and CX support strategy, Customer and Environmental Advisory Committees and projects. This funnel leads into Phase 2: Initial engagement, Phase 3: Targeted and board customer engagement, Phase 4: Price submission development and check-in and Phase 5: Closing the loop

All Victorian water corporations, including Barwon Water, are required to develop and submit price submissions which are usually every five years. It outlines the prices customers pay for water and sewerage, services, and infrastructure and operational investments over a five-year period (the next period being 2023 – 2028).

Snapshot of our engagement

Image of lots of statistics from each engagement phase that highlights number of people involved at various stages of the project.

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