Delivering the future | 2023 - 2028 Price Submission

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Help us shape our next five year promise to our customers, as we strive to deliver the future our community wants


Our region is facing major challenges and opportunities, such as:

  • a hotter and drier climate;
  • a growing population and equity divides;
  • rapid technological development, and;
  • the need to reduce our significant greenhouse gas emissions.

Through our ongoing engagement with our customers over the past five years, we have heard – loudly and clearly – that our customers want us to help address these challenges in partnership with them, so that we can protect and enhance all that makes our region great.

Now’s the time to have your say on how we find the balance between action and affordability as we lean into these challenges and opportunities.

Your feedback will help inform our next year five promise to our customers – the services that we will deliver to support the community, environment and regional prosperity and the prices that customers will pay in return.





Have your say!

We want to hear from you! We are encouraging customers to identify their key priorities for affordable bills, water security, reliable and innovative service and improving the environment.

We are currently analysing the latest survey results to share online and with our Customer and Environmental Advisory Committee's in April 2022. These committees consist of a diverse group of customers, business owners, community and environmental groups who help us unpack key challenges.

Once the draft is developed based on customer feedback, we will check back with you in June and July 2022. In the meantime, you can always ask us a question below and register for project updates.




Learn more - watch our latest webinar










What will happen next


Building on our foundational engagement over the past five years, from November 2021 through to April 2022 customers can provide their feedback on our next five year customer promise via webinars, focus groups, online surveys and – health restrictions permitting – in person at community pop-ups.

Register to receive updates at the top of this page.Image of a funnel outlining Phase 1: foundational engagement and includes Voice of Customer, Customer perception surveys, customer and CX support strategy, Customer and Environmental Advisory Committees and projects. This funnel leads into Phase 2: Initial engagement, Phase 3: Targeted and board customer engagement, Phase 4: Price submission development and check-in and Phase 5: Closing the loop





All Victorian water corporations, including Barwon Water, are required to develop and submit price submissions which are usually every five years. It outlines the prices customers pay for water and sewerage, service standards, and infrastructure and operational investments over a five-year period (the next period being 2023 – 2028).


Help us shape our next five year promise to our customers, as we strive to deliver the future our community wants


Our region is facing major challenges and opportunities, such as:

  • a hotter and drier climate;
  • a growing population and equity divides;
  • rapid technological development, and;
  • the need to reduce our significant greenhouse gas emissions.

Through our ongoing engagement with our customers over the past five years, we have heard – loudly and clearly – that our customers want us to help address these challenges in partnership with them, so that we can protect and enhance all that makes our region great.

Now’s the time to have your say on how we find the balance between action and affordability as we lean into these challenges and opportunities.

Your feedback will help inform our next year five promise to our customers – the services that we will deliver to support the community, environment and regional prosperity and the prices that customers will pay in return.





Have your say!

We want to hear from you! We are encouraging customers to identify their key priorities for affordable bills, water security, reliable and innovative service and improving the environment.

We are currently analysing the latest survey results to share online and with our Customer and Environmental Advisory Committee's in April 2022. These committees consist of a diverse group of customers, business owners, community and environmental groups who help us unpack key challenges.

Once the draft is developed based on customer feedback, we will check back with you in June and July 2022. In the meantime, you can always ask us a question below and register for project updates.




Learn more - watch our latest webinar










What will happen next


Building on our foundational engagement over the past five years, from November 2021 through to April 2022 customers can provide their feedback on our next five year customer promise via webinars, focus groups, online surveys and – health restrictions permitting – in person at community pop-ups.

Register to receive updates at the top of this page.Image of a funnel outlining Phase 1: foundational engagement and includes Voice of Customer, Customer perception surveys, customer and CX support strategy, Customer and Environmental Advisory Committees and projects. This funnel leads into Phase 2: Initial engagement, Phase 3: Targeted and board customer engagement, Phase 4: Price submission development and check-in and Phase 5: Closing the loop





All Victorian water corporations, including Barwon Water, are required to develop and submit price submissions which are usually every five years. It outlines the prices customers pay for water and sewerage, service standards, and infrastructure and operational investments over a five-year period (the next period being 2023 – 2028).

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Page last updated: 21 Jun 2022, 12:29 PM