Delivering the future | 2023 - 2028 Price Submission

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On 30 September 2022, we submitted our 2023-28 Price Submission to the Essential Services Commission (ESC).

The Price Submission – developed in partnership with our customers, communities and key stakeholders over the past five years – is fully aligned to Barwon Water's Strategy 2030, and shows how we will deliver Strategy 2030 over the next five years.

Built on the most significant customer engagement ever completed by our organisation, our Price Submission responds to customers’ suggestions, ideas and feedback on balancing the investment and delivery of water, sewerage and recycled water services at prices that are fair and affordable for all customers.

The submission outlines proposed critical infrastructure investments and initiatives to use more recycled water, reduce energy costs and help customers pay their bills and save water – all supporting us to realise our goals of Strategy 2030. It is also a blueprint for us to deliver greater value for customers and provide stable bills for the next five years.

Highlights include:

  • fair and affordable bills and support for customers, with nearly $5 million allocated to customer support programs that help any customer experiencing financial stress
  • customers’ bills will continue to remain one of the lowest in Victoria for similar sized water corporations for the next five years
  • an ambitious 1.95% efficiency target to achieve more than $5.8 million of cost savings and operating efficiencies over the next five years
  • a planned $549.4 million capital works program in the region over five years meet the needs of growth, renewal, compliance and service improvements.

The ESC is reviewing Barwon Water's proposed 2023 – 28 Price Submission and seeking feedback from customers and stakeholders.

Feedback is open until 1 December 2022, to have your say visit Engage Victoria Barwon Water Price Review 2023.

To view a copy of Barwon Water’s Strategy 2030 incorporating a customer summary of the 2023-28 Price Submission please visit https://www.barwonwater.vic.gov.au/about-us/strategy-2030

Barwon Water will continue to share updates on the ESC's review and determination of the 2023-28 Price Submission.

We would like to thank our customers and community for their participation during the development of our 2023-28 Price Submission. Watch this video highlighting the process Barwon Water has followed in developing its 2023-28 Price Submission:


On 30 September 2022, we submitted our 2023-28 Price Submission to the Essential Services Commission (ESC).

The Price Submission – developed in partnership with our customers, communities and key stakeholders over the past five years – is fully aligned to Barwon Water's Strategy 2030, and shows how we will deliver Strategy 2030 over the next five years.

Built on the most significant customer engagement ever completed by our organisation, our Price Submission responds to customers’ suggestions, ideas and feedback on balancing the investment and delivery of water, sewerage and recycled water services at prices that are fair and affordable for all customers.

The submission outlines proposed critical infrastructure investments and initiatives to use more recycled water, reduce energy costs and help customers pay their bills and save water – all supporting us to realise our goals of Strategy 2030. It is also a blueprint for us to deliver greater value for customers and provide stable bills for the next five years.

Highlights include:

  • fair and affordable bills and support for customers, with nearly $5 million allocated to customer support programs that help any customer experiencing financial stress
  • customers’ bills will continue to remain one of the lowest in Victoria for similar sized water corporations for the next five years
  • an ambitious 1.95% efficiency target to achieve more than $5.8 million of cost savings and operating efficiencies over the next five years
  • a planned $549.4 million capital works program in the region over five years meet the needs of growth, renewal, compliance and service improvements.

The ESC is reviewing Barwon Water's proposed 2023 – 28 Price Submission and seeking feedback from customers and stakeholders.

Feedback is open until 1 December 2022, to have your say visit Engage Victoria Barwon Water Price Review 2023.

To view a copy of Barwon Water’s Strategy 2030 incorporating a customer summary of the 2023-28 Price Submission please visit https://www.barwonwater.vic.gov.au/about-us/strategy-2030

Barwon Water will continue to share updates on the ESC's review and determination of the 2023-28 Price Submission.

We would like to thank our customers and community for their participation during the development of our 2023-28 Price Submission. Watch this video highlighting the process Barwon Water has followed in developing its 2023-28 Price Submission:


  • CLOSED: This engagement has concluded.

    Do you have a submission? Or maybe you would like to share a longer response to our proposed actions and prices? Upload your feedback for us to consider here.

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  • CLOSED: This survey has concluded.

    Barwon Water aim to put the needs of their customers first. Barwon Water would like your input to help inform their next five-year promise to their customers. This promise includes the services that they will deliver to support the community, environment and regional prosperity and the prices that customers pay in return.

    Throughout this survey you will be asked if you would be willing to pay for a variety of different services or benefits. When responding please think about each service/benefit independently, rather than adding them up as a total cost.

    Complete this survey and you will go into the draw to win $50 off your next water bill. 

    Complete Form
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  • CLOSED: This survey has concluded.

    Understanding your values and expectation when it comes to water – short survey


    We are seeking feedback from the community on what you value most and expect from us for the next five-years (from 2023 to 2028).

    Please have your say via our short, 5 minute survey. We value and appreciate your input. 


    Complete Form
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Page last updated: 17 Oct 2022, 03:37 PM