Our Customer Advisory Committee (CAC) met in February to get an update on Barwon Water’s long-term planning, provide feedback on our Digital Meter and Customer Experience programs, and to review their annual action plan.

Long-term planning is critical to deliver sustainable, affordable and innovative services that support thriving communities. We shared with members what we’ve heard so far from our communities about their priorities, and the next steps to develop our long-term strategies, with a focus on Strategy 2040.

Participants learnt more about our Digital Meter and Customer Experience programs. Digital meters will be installed in Lorne and Apollo Bay later this year ahead of future installation across our region to help our customers save water by finding and fixing leaks. We also sought feedback about customer experience and desired features for our customer online portal to guide future improvements.

To update the CAC’s annual action plan, members were asked what topics they felt were important to continue working on and what else they’d like to explore in the 2026-27 financial year.

The committee is made up of community members from across our region with a variety of backgrounds, age and experiences. They help us by sharing valuable insights into customer and community views.