On 30 September 2022, Barwon Water submitted its 2023-2028 Price Submission to the Essential Services Commission for review and determination. The Price Submission – developed in partnership with our customers, communities and key stakeholders over the past five years – is fully aligned to our Strategy 2030, and shows how we will deliver Strategy 2030 over the next five years.

Built on the most significant customer engagement ever completed by our organisation, our Price Submission responds to customers’ suggestions, ideas and feedback on balancing the investment and delivery of water, sewerage and recycled water services at prices that are fair and affordable for all customers.

The submission outlines critical infrastructure investments and initiatives to use more recycled water, reduce energy costs and help customers pay their bills and save water – all supporting us to realise our goals of Strategy 2030. It is also a blueprint for us to deliver greater value for customers and provide stable bills for the next five year.

The Essential Services Commission is reviewing Barwon Water's proposed 2023 – 2028 Price Submission and seeking feedback from customers and stakeholders.

Feedback is open until 1 December 2022, to have your say visit: https://engage.vic.gov.au/project/water-price-review-2023/page/barwon-water-price-review-2023

To view a copy of Barwon Water’s Strategy 2030 incorporating a customer summary of the 2023 Price Submission please visit https://www.barwonwater.vic.gov.au/about-us/strategy-2030

We will soon share a summary of the customer feedback we heard during July and August.